FAQs | Muddies Dog Daycare | Answers to Your Pet Care Questions

Enrolment

What is dog daycare?

Dog daycare provides daytime care for your dog, akin to a school or nursery. These centres offer facilities that typically operate during standard working hours, ensuring your dog is well cared for while you're at work or away for the day. Depending on the centre, you can drop your dog off or arrange for home pickup.

Is Muddies dog daycare right for me?

At Muddies, we pride ourselves on creating a dog daycare environment where dogs have the best day ever. They build friendships, enjoy enrichment activities, and grow in confidence. To ensure all dogs enjoy the best experience, we can't accept every dog. Some breeds and individual dogs may find the daycare environment overstimulating, including unneutered dogs and females in season. Our "Is Muddies Right for Me?" approach helps ensure every dog in our care thrives. If you have any questions, please get in touch. Our team is happy to discuss our enrolment process and daycare environment with you.

What do I need to do to enrol my dog?

The Muddies dog daycare enrolment is an easy process. We showcase the benefits of our premium dog daycare service and how you can sign up in 4 simple steps. The steps include: 1) Submit an enquiry 2) Get a callback from one of our dog-loving team. 3) Set up subscription. 4) Onboarding information collected to ensure your dog’s safety. Then let the adventures begin!

Dog daycare

What are the hours for dog daycare?

Our dog daycare operates from 8am to 5pm on weekdays. Weekend hours are available by prior arrangement.

Is dog daycare available outside the hours of 8am to 5pm?

Yes, we offer extended doggy daycare hours from 7:30-8am and 5-6:30pm for regular weekly clients only, available by prior arrangement. Please contact us to discuss your specific needs and schedule.

Can I bring my dog on weekends?

Yes, weekend doggy daycare is available for regular weekly clients only, by prior arrangement, to ensure we have adequate staff and resources.

How do I book weekend dog daycare?

What activities are included in the dog daycare program?

Our doggy daycare program includes playtime, socialisation, enrichment activities, outdoor walks, and rest periods.

Are meals included in the dog daycare service?

Meals are not included. Please provide your dog's food if they require feeding during their stay.

Can my puppy attend dog daycare and from what age?

Yes, we accept puppies from 12 weeks of age or once they have completed their vaccinations. We provide tailored activities for their needs.

What do I need to bring for my dog's daycare?

Bring your dog's food, any medications they need, and a favourite toy or blanket if it helps them feel comfortable.

How do you handle dogs that don’t get along?

We prioritise the safety and enjoyment of all dogs by assessing their temperament and compatibility before placing them in playgroups. Our staff closely monitors interactions and uses isolation rooms if conflicts arise to maintain a safe environment. Dogs showing persistent aggression may be removed from daycare to ensure the well-being of all our guests.

What vaccinations are required for doggy daycare?

All dogs must be up-to-date on vaccinations, including rabies, distemper, parvovirus, kennel cough, and bordetella, and should also be treated for fleas and worms. Neutering is required when appropriate.

What if my dog has special needs?

We cater to dogs with special needs. Inform us of any specific requirements when booking.

Dog boarding

Do you offer dog boarding services?

Yes, we offer boarding exclusively for regular weekly dog daycare clients.

How do I book dog boarding for my dog?

What is included in the dog boarding service?

Doggy boarding includes all-day dog daycare activities, meals (if provided), and overnight care, covering a 24-hour period.

Are there additional charges for dog boarding on public holidays?

Yes, there may be additional charges for doggy boarding on public holidays. Please inquire at the time of booking or visit our Prices page.

Can my dog’s schedule remain the same during dog boarding?

Yes, we strive to maintain your dog’s routine for consistency and comfort.

What if my dog needs medication during their stay?

We can administer medications as needed. Please provide detailed instructions and necessary supplies, and speak with a member of our staff ahead of time. There may be a small fee to cover this service.

Can I bring my dog’s bed and toys for boarding?

Yes, you can bring your dog’s bed, toys, and any comfort items to make their stay more pleasant.

How do you handle emergencies during dog boarding?

We have a policy for emergencies, including contacting you and seeking veterinary care if necessary.

What vaccinations are required for dog boarding?

All dogs must be up-to-date on vaccinations, including rabies, distemper, parvovirus, kennel cough, and bordetella.

Can I get updates on my dog during their boarding stay?

Yes, we provide regular updates, photos, and videos of your dog during their doggy boarding stay.

Dog walking

Do you offer dog walking services?

Yes, we offer dog walking exclusively for our regular daycare clients.

How long are the dog walks?

Dogs receive up to 60 minutes of walks per day, and we can adjust the duration based on your dog’s individual needs.

What time of day do walks occur?

Dog walks are timed to accommodate varying weather conditions, external factors, and staff availability, ensuring optimal comfort and safety for your pets.

Are walks individual or in groups?

We offer group walks, ensuring your dog can socialise and enjoy time with other dogs.

What safety measures are in place during walks?

Dogs are always supervised on walks. Based on their recall and our comfort level with them, some dogs may be allowed off-lead. Other dogs remain on-lead if their owner requests it, if their recall is poor, or if we are not comfortable with them off-lead. Additionally, we equip all our dogs with Apple AirTags, so we can track them with our smartphone should they run off. We always choose safe, dog-friendly routes for all walks.

Can I get updates during my dog’s walk?

Yes, we can provide updates, photos, and videos during your dog’s walk upon request.

What happens if the weather is bad?

We prioritise safety and may reschedule or shorten walks in extreme weather conditions. We walk in all weather conditions (rain, snow, sun, etc.), but will postpone or cancel a walk if the weather is too adverse or dangerous.

Do you provide water breaks during walks?

Yes, we ensure dogs have water breaks, especially on warm days. We bring a water bottle along with us for walks and typically walk around Morden Hall Park and along the banks of the River Wandle, so dogs can also drink and cool off in the river.

Can I cancel a scheduled walk?

Yes, you can request that your dog not be walked on any particular daycare event, with notice as short as on the same day as the walk.

Dog taxi

Do you offer a dog taxi service?

Yes, we offer a limited dog taxi service for collection and drop-off, based on the client’s location and proximity to Muddies. While we prioritise clients for dropping off and collecting their dogs, similar to a nursery school system, our service is primarily designed for one dog at a time. It is available for emergencies, such as vet visits, or by prior arrangement for collection or drop-off. Rest assured, we provide all necessary safety equipment to ensure a secure and comfortable journey for your pet.

What safety measures are in place for your dog taxi service?

We have comprehensive security and safety measures implemented for our dog taxi service. These include secure crates or seat belts for dogs during transit, regular vehicle inspections, and trained drivers experienced in handling pets. We adhere to a strict policy ensuring the safety and well-being of all animals. For more details, our policy document is available upon request.

Is there an extra charge for the dog taxi service?

There may be an additional charge for using the dog taxi service, depending on the distance and circumstances. We strive to be as transparent and upfront about these costs as possible, though this may not always be feasible.

Children

Are children present at the dog daycare facility?

Yes, our home-based doggy daycare includes children who are taught to interact safely with dogs. During weekdays, their presence is limited as they are mostly at school or engaged in after-school activities. However, on weekends and holidays, children will be around more.

How do you ensure dogs and kids are safe together?

We supervise all interactions and teach children proper behaviour around dogs.

Can my dog be around children?

Yes, if your dog is comfortable with children, they will be part of a family environment.

What if my dog is not comfortable with children?

We assess each dog's comfort level and manage interactions to ensure a stress-free environment. If we find that your dog cannot settle or exhibits aggression towards children, we will need to remove the dog from doggy daycare for the safety of both the children and your dog.

Are children trained in handling dogs?

Yes, children in our home are taught to handle dogs gently and respectfully. Additionally, we have our family dog Max, whom the kids have grown up with and know how to treat and respect.

What measures are in place for dog-child safety?

We have clear policies and supervision in place to prevent accidents and ensure safe interactions between pets and children.

How do you handle potential issues between dogs and kids?

We intervene promptly and create separate spaces if necessary to maintain safety.

Do children participate in dog care activities?

Yes, under supervision, children may help with simple tasks like feeding and playing.

How do you educate children about dog safety?

We provide ongoing education and supervision to teach safe and respectful behaviour.

Can I meet the family before enrolling my dog?

Yes, as standard practice, the first step towards doggy daycare is arranging a meet-and-greet with a member of staff. Depending on the kids' availability, they may join the meet-and-greet, and our family dog Max typically accompanies us.

Eco-friendly practices

What eco-friendly practices does Muddies implement?

We use biodegradable waste bags, eco-friendly cleaning products, and energy-efficient appliances.

How do you manage waste disposal?

We separate recyclable materials and use compostable waste bags for dog waste.

Are your toys and equipment eco-friendly?

Yes, we select toys and equipment made from sustainable, non-toxic materials.

Do you use renewable energy sources?

Yes, our facility is powered by renewable energy sources where available. We have onsite solar panels and battery storage, along with an electric vehicle (EV) and EV charger. When purchasing electricity from the grid, we ensure it is 100% renewable. Additionally, the property benefits from triple glazing and insulation to enhance energy efficiency.

How do you reduce water usage?

We employ water-saving techniques such as low-flow fixtures, efficient cleaning practices, and the use of water butts to collect and store rainwater onsite.

Do you promote sustainable practices among staff?

Yes, all staff are trained in eco-friendly practices and sustainability.

What kind of cleaning products do you use?

We use eco-friendly, non-toxic cleaning products to ensure a safe environment for the dogs.

Are there eco-friendly options for dog food and treats?

Yes, we offer and recommend eco-friendly dog food and treats from sustainable sources.

Cleaning

How often is the facility cleaned?

Our facility undergoes multiple daily cleanings to ensure a hygienic environment.

What cleaning products do you use?

We use pet-safe and, where possible, biodegradable cleaning products that are effective and safe for dogs.

How do you handle waste management?

Waste is promptly removed and disposed of following health and safety guidelines.

Are play areas and toys sanitised?

Yes, play areas and toys are regularly sanitised to maintain cleanliness and safety.

What measures are taken to prevent the spread of illnesses?

We implement rigorous policies, including cleaning procedures and health checks, to minimise illness transmission.

Do you follow a cleaning schedule?

Yes, we adhere to a comprehensive cleaning schedule that includes regular deep cleaning of the entire facility.

How do you handle accidents or spills?

Accidents or spills are promptly addressed with thorough cleaning and sanitisation.

Are there designated areas for feeding and waste cleanup?

Yes, we have specific areas dedicated to feeding and cleaning up after dogs to maintain cleanliness.

Can I review your cleaning policy or procedures?

Certainly, our cleaning policy and procedures are available for your review upon request.

Licensing

Are you licensed by the local council?

Yes, we are fully licensed by Merton Council to operate our doggy daycare and dog boarding services.

What does the licensing process involve?

The process includes regular inspections, compliance with animal welfare standards, and proper record-keeping.

How often are you inspected by the council?

We undergo inspections every two years, along with additional spot checks to ensure compliance.

What standards do you have to meet for your license?

Standards include facility safety, staff training, animal welfare, and health and hygiene practices.

Can I see your license?

Yes, our license is displayed at our facility, and we can provide a copy upon request.

Does the license cover all services you offer?

Yes, our license covers doggy daycare, dog boarding, and dog walking services.

What happens if you fail an inspection?

We would take immediate corrective action to meet the required standards.

Are your staff trained to meet licensing requirements?

Yes, all staff are trained to comply with licensing standards and regulations.

How do you maintain compliance with council regulations?

We have strict policies and regular internal audits to ensure ongoing compliance.

What is the benefit of choosing a licensed facility?

A licensed facility guarantees adherence to high standards of care and safety for your dog. It's a legal requirement to be licensed, ensuring that Muddies have your best interests at heart. Choosing a licensed facility means you can feel confident in our preparedness and commitment, whereas a non-licensed dog daycare may not meet these rigorous standards.

Policies

What are Muddies' operational policies?

Muddies has established a series of policies to ensure compliance with its Merton Council Animal Welfare License. These policies are available on request and include:

Muddies Cleaning and Sanitisation for Daycare
Muddies Feeding and Hydration Regimens for Dogs
Muddies Meeting the Needs of Dogs Younger Than One Year
Muddies Nurturing Well-Being for Newly Arrived Dogs
Muddies Preventative Health Care Plan for Dogs
Muddies Privacy Policy Overview for Humans
Muddies Safe Return or Preservation of Life for Dogs
Muddies Safeguarding Protocol for the Resident Cat
Muddies Safety Measures for Minors Under 16
Muddies Socialisation, Grooming, and Play for Dogs
Muddies Transportation Policy for Dogs

These policies reflect our commitment to the welfare and safety of all animals and clients under our care. For more details on any specific policy, please contact us directly.

Insurance

Is Muddies dog daycare insured?

Yes, we have comprehensive insurance that covers all doggy daycare, dog boarding and dog walking activities.

What does your insurance cover?

Our insurance covers Public Liability; Care, Custody and Control of Animals; Non-Negligent Cover; Owner Travel Expenses; Loss of Money; Loss of Keys; Equipment Cover and Close Family Extension.

Does the insurance cover my dog if they get sick?

Our insurance covers emergency veterinary care, but routine illnesses are not covered.

Are there any exclusions in your insurance policy?

Yes, certain pre-existing conditions and breeds may have exclusions. Contact us for specific details.

How do you handle incidents or accidents?

We follow a strict policy, including immediate care and notifying the owner and insurer.

Do you require proof of insurance from clients?

No, but we recommend that clients have their own pet insurance for additional coverage.

Are staff trained in pet first aid?

Yes, all staff are trained in pet first aid and CPR.

What happens if my dog damages property?

Our insurance covers damage caused by dogs. Owners may be responsible for excessive damage.

Answers to your dog daycare questions